On this beautiful and lovely day today, I’m on lunch and my phone is going crazy. I check and I see an email from dlvr.it. I figure it was their typical daily email summarizing the stats for some of the articles posted.
I open the email and to my surprise, dlvr.it is stating they’re unable to post to Twitter on our behalf. I log into dlvr.it, reauthorize and…it doesn’t work. So I decided to go to twitter.com directly and log in and see if there’s anything going on perhaps new security verification process or something.
I read all their terms and policies. I had already turned off the auto posting from YouTube last week, so that couldn’t have been the reason. We haven’t posted anything new since June 6th and I can’t find any reason for why the account would be suspended. We haven’t been spamming or following tons of people in one day. I fill out the support ticket and send it off and I get an automated reply (I really love those):
##- Please type your reply above this line -##
#5527410 Twitter Support: update on “Account Suspended?”
We understand that you’re contesting an account suspension. Please be sure to read this entire email; you will need to take further action in order to reopen your ticket and trigger a review of your account.
Twitter suspends accounts for a variety of reasons:
- If your account was suspended for aggressive following behavior, you should have received an email notification to the address associated with your Twitter account. You’ll need to confirm that you’ve removed all prohibited following automation from your account, and will stop any manual aggressive following behavior. To expedite your appeal process, please review our <a href=”http://support.twitter.com/entries/68916″>Best Practices</a> page if you haven’t already, and then reply to this ticket with a confirmation that you understand our policies and will not engage in any prohibited following behavior.
- Please take a minute to review the <a href=”http://www.twitter.com/rules”>Twitter Rules</a>.
- If you received an email from firstname.lastname@example.org saying ‘you’re being suspended’ or that we’re going delete your account, you’re safe; the email is fake. More information here https://support.twitter.com/articles/204820-safety-fake-twitter-emails
- While we strive to avoid mistakes, it’s also possible that your account was suspended in error. If after reviewing the Rules, you have no idea why your account was suspended, just reply to this email indicating as much, and we’ll take another look at your case. Our apologies if the error turns out to be ours.
Twitter Trust & Safety
Responding to this email will reopen this ticket and put your ticket in queue for support. If you do not reply, your case will be closed. Note that you need to reply from the address this mail was sent to. If you use an alias (such as email@example.com) to manage your account, ensure that your reply comes from the alias address or your ticket may not be seen by our support staff.
Please note, we cannot accept email attachments at this time; please include all information in the body of your request.
The interesting part from the auto reply:
Responding to this email will reopen this ticket and put your ticket in queue for support. If you do not reply, your case will be closed.
I have to reply to the email to “reopen” the ticket…so you set up an auto reply and close the support ticket? Wait, maybe the suspension is removed…
Nope. Still suspended.
I replied to the message stating that we haven’t done anything that could possibly violate their terms and to remove the suspension. Saw that nice, shiny tweet button on their support page and tried to send @support a tweet–nasty trick. We can’t tweet at all…should be grayed out instead of fooling people that they can tweet support at least.
The most frustrating part about this is whole account suspension saga (I have a feeling it will be something ridiculous like 3 weeks if not more before we get our @socksonoctopus Twitter account back), that we can’t use the Twitter login to access certain sites such as bitly or list.ly especially when we have things tied into what we’re trying to build out making it more interesting and social along with stats.
So, while we wait to get our Twitter account back in action, I have a question for you. Have any of you had your Twitter account suspended? How long did it take to have the suspension removed? Let me know in the comments.