On Thursday, our Twitter account was suspended. In my post, I mentioned that I believed this was going to be a saga and take a long time to remove the suspension. I received an email from their support on Friday, June 15 at 6:59PM that they removed the suspension.
Here’s the email I received from them.
Twitter has automated systems that find and remove multiple automated spam accounts in bulk. Unfortunately, it looks like your account got caught up in one of these spam groups by mistake.
I’ve restored your account; sorry for the inconvenience.
Please note that it may take an hour or so for your follower and following numbers to return to normal.
I must say their support was rather speedy and they proved me wrong. Having used to code and even worked with the support team at my current job, I completely understand this mistake. Automated scripts are not going to always be 100% accurate as much as we would love them to be. Just like statistics, there’s going to be a small percentage of error. In this case, it could have been the name of our Twitter handle (@socksonoctopus), or perhaps a word used in one of our tweets that got flagged as spam.
So if your account was suspended when you weren’t spamming or violating any of their terms, fill out a support ticket to expedite the removal of the suspension.